Welcome to our Hallmark family at US Playtime Toys! Below you’ll find answers to common questions about our heartfelt products and services.
About Our Products
What makes Hallmark products special?
Our Hallmark collection is carefully curated to bring meaningful connections to life. From recordable storybooks that preserve loved ones’ voices to commemorative ornaments that mark life’s special moments, each item is designed to create lasting memories.
Are your Christmas ornaments dated?
Many of our Hallmark Christmas ornaments feature year markings, making them perfect for commemorating special occasions. Product descriptions clearly indicate dated items.
Do you offer personalized items?
Yes! We specialize in sentimental gifts like recordable storybooks and customizable guest books that can be treasured for generations.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account for faster future purchases and order tracking.
Can I modify my order after placing it?
We process orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Shipping & Delivery
What are my shipping options?
We offer two thoughtful shipping choices:
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx
– Free Shipping (orders $50+): 15-25 days via EMS
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx
– Free Shipping (orders $50+): 15-25 days via EMS
When should I order holiday items?
For Christmas deliveries, we recommend ordering by November 15th to account for seasonal demand and potential carrier delays.
Do you ship internationally?
Yes! We ship worldwide (excluding some Asian and remote areas) and include all necessary customs documentation for your Hallmark treasures.
Payments
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Collectible items must be returned in their original protective packaging.
How do I initiate a return?
Please email our care team at [email protected] with your order details. We’ll guide you through our simple return process.
What if my ornament arrives damaged?
We carefully package all fragile items. If damage occurs, contact us immediately with photos, and we’ll happily replace your sentimental piece.
Still Have Questions?
Our customer care team would love to help! Reach us at [email protected] from our Seattle headquarters at 2239 Levy Court, SEATTLE, US 98101.
Thank you for letting us be part of your special moments and traditions!
Warm regards,
The US Playtime Toys Team