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At Hallmark through US Playtime Toys (“we”, “us”, or “our”), we cherish the trust you place in us when selecting our heartfelt products to create lasting memories. Protecting your privacy is as important to us as the quality of our recordable storybooks, commemorative ornaments, and other meaningful gifts. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit usplaytimetoys.com.

1. Information We Collect

To provide our thoughtful products and services, we may collect:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you make purchases of our collectibles figurines, plush toys, or holiday decorations
  • Payment Information: Credit card details (processed securely through our PCI-DSS compliant system), PayPal account information (note: we never store full payment details)
  • Order Details: Records of your purchases of our Hallmark products including Christmas ornaments, puzzles, and stationery
  • Communication Data: Correspondence with our Seattle-based customer care team
  • Technical Data: IP address, browser type, device information to enhance your shopping experience

2. How We Use Your Information

We use your information with the same care we put into crafting our products:

  • To process and ship your orders of Hallmark books, home décor, and other treasures worldwide (excluding some Asian and remote areas)
  • To provide customer support for your purchases of recordable storybooks and collectibles
  • To improve our website and product offerings (like our popular boxed Christmas cards)
  • To send occasional updates about new products (with your consent) that might interest you, such as limited-edition figurines
  • To prevent fraud and ensure transaction security, especially during busy holiday seasons

3. Data Sharing and Disclosure

We treat your information as carefully as we package our delicate ornaments:

  • Service Providers: We share necessary information with trusted partners who help us ship your Hallmark products worldwide and process payments securely
  • Legal Requirements: We may disclose information when required by law or to protect our rights
  • Business Transfers: In case of merger or acquisition, customer information may be transferred (we’ll notify you of any changes)
  • Never for Marketing: We don’t sell your information to third-party marketers

4. Data Storage and Security

We protect your data with the same dedication we apply to crafting our Hallmark keepsakes:

  • All transactions are encrypted with industry-standard SSL technology
  • Payment information is processed securely and we never store complete details
  • We implement appropriate technical and organizational measures to protect your personal data
  • Data is stored on secure servers with limited access

5. Your Rights

You have rights regarding your personal information, just as you have choices in selecting our Hallmark gifts:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitations on how we use your data

To exercise these rights, please contact our Seattle-based customer care team at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience for our Hallmark products:

  • Essential Cookies: Necessary for our secure checkout process when purchasing ornaments or plush toys
  • Performance Cookies: Help us improve our website functionality
  • Analytics Cookies: Understand how customers interact with our product pages
  • Marketing Cookies: Used with consent to show relevant product suggestions

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

7. International Data Transfers

As we ship Hallmark products globally (excluding some regions), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

While we offer toys and plush products, our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy occasionally, just as we update our Hallmark product collections. The current version will always be posted on our website with the effective date.

10. Contact Us

For any privacy-related questions about your Hallmark purchases from US Playtime Toys, please contact:

US Playtime Toys Privacy Team
2239 Levy Court, SEATTLE, US 98101
Email: [email protected]

From our family to yours, thank you for trusting us with both your meaningful purchases and your personal information. We’re honored to help you create connections that last a lifetime.

Warm regards,
The US Playtime Toys Team