Shipping Policy

At Hallmark through US Playtime Toys, we’re dedicated to bringing you heartwarming products that help create cherished memories. Our shipping and returns policies reflect the same care and attention we put into crafting our special items.

Shipping Information

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible, items must be:

• In original, unused condition
• In their original packaging (especially important for collectibles and fragile items)
• Accompanied by proof of purchase

Non-Returnable Items

To preserve quality and for hygiene reasons, we cannot accept returns on:

• Personalized items (custom engraved ornaments or monogrammed stationery)
• Opened recordable storybooks (due to the personal nature of recorded messages)
• Plush toys with removed tags (for health and safety reasons)

How to Return or Exchange

Step 1: Submit Your Request

Email our Seattle-based customer care team at [email protected] with:

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions (if applicable)
• Our Seattle return address

Step 3: Ship Your Return

Please ship your return to:

US Playtime Toys Returns
2239 Levy Court
SEATTLE, US 98101

Important: Include the RMA number clearly on the package. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Step 4: Processing Your Return

Once received at our Seattle facility, we’ll inspect your items within 3-5 business days. You’ll receive email confirmation when:

• Your refund is processed (for returns)
• Your exchange item is shipped (with new tracking information)

Refund Information

Approved refunds will be processed to your original payment method within:

• Credit cards (Visa, MasterCard, JCB): 5-7 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

• We’ll ship your new item once the return is received and approved
• You’ll be responsible for any price difference
• If the new item costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (especially important for collectible figurines and fragile ornaments):

• Contact us immediately at [email protected] with photos of the issue
• We’ll arrange a replacement or refund without requiring return of the damaged item
• In some cases, we may ask you to return the item with prepaid shipping

International Returns

For customers outside the U.S. (excluding some Asian and remote areas):

• You’re responsible for return shipping costs
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges