Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing and using www.usplaytimetoys.com, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website.

2. Website Use and Intellectual Property

2.1 User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Not use the website for any unlawful purpose or in any way that might harm the website or its users
• Not attempt to gain unauthorized access to any part of the website or its systems

2.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Hallmark through US Playtime Toys or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Product Information

3.1 Product Descriptions

We strive to accurately describe our products, including:

• Books and Recordable Storybooks
• Calendars & Desk Accessories
• Cards & Boxed Christmas Cards
• Christmas Ornaments
• Collectibles Figurines
• Guest Books and Albums
• Home Décor
• Plush and Stuffed Plush
• Puzzles
• Stationery
• Toys

However, we cannot guarantee that product colors or details will be exactly as shown on your device due to variations in screen displays.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

4. Orders and Payments

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (may extend to 3-4 days during peak seasons)
• We reserve the right to refuse or cancel any order for any reason

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely, and we do not store your complete payment information.

4.3 Pricing

All prices are in US Dollars and subject to change without notice. We are not responsible for typographical errors in pricing.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

5.2 Delivery Areas

We ship to most international locations except some Asian countries and remote areas. International customers:

• May be subject to customs fees (responsibility of recipient)
• Should expect potential delays due to local customs processing

5.3 Delivery Issues

If you experience delivery problems:

• Contact us immediately at [email protected]
• We will work with the shipping carrier to resolve the issue
• We are not responsible for delays caused by factors beyond our control

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be in original, unused condition
• Original packaging must be intact (especially for collectibles and fragile items)
• Proof of purchase must be provided

6.2 Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

• Personalized items (custom engraved ornaments or monogrammed stationery)
• Opened recordable storybooks
• Plush toys with removed tags

6.3 Return Process

To initiate a return or exchange:

1. Email our customer care team at [email protected] with your request
2. Receive a Return Merchandise Authorization (RMA) number
3. Ship your return to: US Playtime Toys Returns, 2239 Levy Court, SEATTLE, US 98101
4. Include the RMA number clearly on the package

6.4 Refunds

Approved refunds will be processed to your original payment method within:

• Credit cards (Visa, MasterCard, JCB): 5-7 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

7. Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected] with photos
• We’ll arrange a replacement or refund without requiring return of the damaged item
• In some cases, we may ask you to return the item with prepaid shipping

8. Limitation of Liability

Hallmark through US Playtime Toys shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Any damages resulting from unauthorized use of our website
• Any issues caused by factors beyond our reasonable control

Our total liability for any claim related to our products or website shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

US Playtime Toys
2239 Levy Court
SEATTLE, US 98101
Email: [email protected]